Wwok's Privacy Policy — Your Data, Our Responsibility

1 Introduction

Wwok (wwok.onl) is a trusted online gaming platform for users in Bangladesh. We believe every user has the right to enjoy gaming in a secure and transparent environment.

This Privacy Policy ("Policy") applies to all wwok services, websites, and mobile applications. By reading this policy, you will understand what data we collect, how we use it, and the steps we take to keep your information secure.

By creating an account or using wwok's services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact the support team.

2 What Data Is Collected

Wwok collects only the data necessary to operate its services. We do not collect anything beyond what is required.

2.1 Personal Identification Information

• Full name and date of birth
• Bangladeshi mobile number
• Email address (where applicable)
• National ID or passport number (for KYC verification)
• Current address

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket number)
• Deposit & Withdrawal History
• Transaction Amount & Time

2.3 Technical Information

• IP Address & Device Information
• Browser type and version
• Operating System
• Login Time & Location
• Cookies & Session Data

2.4 Gaming Activity Data

• Gaming History & Betting Records
• Win/Loss Records
• Bonus Usage History
• Preferred games and time spent data

3 How We Collect Data

Wwok collects information through several methods. Each approach is transparent and based on your consent.

3.1 Information Provided Directly

Information you provide during registration, KYC verification, or when contacting support is collected directly from you.

3.2 Automatically Collected Information

When you use the wwok website or app, certain technical information (IP address, device details, browsing patterns) is collected automatically.

3.3 Information from Third Parties

Limited data may be received from payment processors (bKash, Nagad) or identity verification services, which is used solely to verify your account.

4 Purpose of Data Use

Wwok uses your data only for specific, legitimate purposes. It is never used for unrelated reasons.

• Identity Verification: To complete account registration and the KYC process.
• Transaction Processing: To process deposits and withdrawals securely.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To improve the user experience and introduce new features.
• Contact: For important updates, transaction confirmations, and customer support.
• Legal Compliance: To meet the requirements of applicable laws and regulatory bodies.
• Responsible Gaming: To detect unusual gaming patterns and provide timely assistance.

5 Data Sharing Policy

Wwok never sells your personal data. Information is shared only in the limited circumstances outlined below.

5.1 Service Providers

Necessary data is shared with payment processors, technology infrastructure providers, and identity verification agencies. These parties are bound by strict data protection requirements.

5.2 Legal Obligations

Data may be shared with authorities in response to court orders, government investigations, or other legal requirements.

5.3 Business Transfers

In the event of a company merger or acquisition, users will be notified in advance and the same privacy policy will be maintained.

6 Data Storage & Security

Wwok follows the highest industry standards to protect your data. Our security operates across multiple layers.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP is required for account login.
• Data Center Security: Data is stored on secure servers with regular backups.
• Access Control: Only authorized personnel may access specific data.
• Regular Audits: Regular audits are conducted to identify and address security vulnerabilities.

In the event of a security breach, wwok will promptly notify affected users in accordance with legal requirements.

7 Cookie Policy

Wwok uses cookies on its website to enhance the user experience and ensure the platform runs properly.

7.1 Cookie Types

• Essential Cookies: Required to maintain login sessions and support core functionality.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: Anonymous data collection to understand platform usage.
• Security Cookies: To detect fraudulent activity.

You can disable cookies through your browser settings, though doing so may limit certain features.

8 Your Rights

As a wwok user, you have several important rights over your own data. We respect all of them.

To exercise any of these rights, contact the wwok support team. We will respond within 30 business days.

9 Third-Party Services

Wwok uses certain third-party services that operate under their own privacy policies.

• Payment Gateway: bKash, Nagad, and Rocket operate under their own privacy policies.
• Game Provider: Game software providers can only view game-related information.
• Analytics Tools: Used for anonymous user behavior analysis.

Wwok ensures that all third-party partners comply with international data protection standards.

10 Policy Updates

Wwok reserves the right to update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Notifications will be sent to your registered mobile number or via the platform for significant changes.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

11 Contact

For any privacy-related questions or concerns, please contact the wwok support team.